FAQs
Who uses this workspace?
PRN Clinics and Thoreau Services.
How do I request service?
Sign in, open Make a Request and fill out the form.
Can I add photos?
Yes. Attach photos to your request so the technician knows what to expect.
How are Work Orders completed?
1
Clinic or Regional Director
Service request created
- Creates a service request
- Request is sent to the Dispatch Team
2
Thoreau Dispatch Team
Reviewed & scheduled
- Confirms scope
- Confirms priority
- Schedules Service Provider
- Updates Location Manager
Landlord-covered HVAC
Sent directly to the PRN Procurement Team for coordination and scheduling with the landlord. The work order stays in the system with the status Outside of Scope.
3
Visiting Technician
Work performed on site
- Arrives with a work order document and checks in with the manager
- Resolves the work order
- Documents and photographs completed work
- Updates the Dispatch Team
- Leaves the location
Outside the SLA
For requests that cannot be completed without a second approval, a Proposal will be sent to the Regional Director for final approval.
4
Thoreau Dispatch Team
Completed
- Confirms the work is completed to the location manager's satisfaction
- Updates the work order and marks it Completed
5
Thoreau Dispatch Team
Invoiced
- Submits an Invoice to the Procurement team per the service level agreement or Approved Proposal